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Setup guide

When your network changes.

Moving from Wi-Fi to mobile data changes the route to your gateway. Check the connection again.

Original BiTTU editorial brand illustrationBITTU VPN · ORIGINAL BRAND ILLUSTRATION

Start with the underlying network

Confirm ordinary connectivity on the new network and complete a legitimate captive portal if one is required. The tunnel cannot fix a network that does not provide usable transport.

Look for a new handshake

Check that the gateway is still reachable at the configured endpoint and port. Router rules, UDP restrictions, sleeping hosts and mismatched keys can all prevent the next handshake.

Verify routing after recovery

After the tunnel re-establishes, check the expected external address, DNS and intended IPv6 behavior. Do not infer a leak-prevention guarantee from the interface remaining visible.

Need a hand?

Open a request in your account so the operator can review it.

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